DELIVERY SERVICE

UK Delivery

When you order your jewellery for a weekday delivery to a UK address, the standard postage charge is £2.50 per item. Any order over £35 is post free to  UK addresses.

If you need your jewellery for a special occasion, or you just can’t wait to get stuck in, our Next Day Delivery is just £7.50 – unfortunately we can’t deliver on Saturdays at the moment.

Before you order, please take a look at the information below. If you need to talk to us about your order, please contact us on +44 (0)1348 874 886. We’re open 9.00am to 5.00pm Monday to Friday (excluding bank holidays) and 10.00am to 4.00pm on Saturdays, or contact us here and we’ll help you however we can.

Christmas Delivery

Unfortunately we are unable to deliver on Christmas Day or Boxing Day. To make sure you receive your order in time for the big day, please refer to our last order dates below:

Last order dates:

Standard UK Delivery: if you want your standard delivery order to arrive in time for Christmas, please make sure you place your order before 10:30am on Tuesday 18th December.

Next Day Delivery: if you want your next day order to arrive in time for Christmas, please make sure you place your order before 4:00 pm on Friday 21st December.

Standard Deliveries

Standard deliveries take 3-5 working days (Monday to Friday), starting from the first working day following the despatch date. If you place an order for Standard Delivery before 11am we’ll normally dispatch it that day, but if not, we’ll send it the next working day. If nobody’s home to sign for your goods when we arrive, our driver may leave them in a secure location at his or her discretion.

Tracking your Delivery Monday – Friday

To track your order, all you need to do is call us on 01348 874 886 or email us at info@icatcha.net

Northern Ireland/Scotland/Highlands/Isles of Scilly/Isle of Man/Isle of Wight

Unfortunately we can’t guarentee a Next day delivery service to Northern Ireland, Scotland, Scottish Islands, Isles of Scilly, Isle of Man, Isle of Wight.

Business Addresses

We know that people are busy and can’t always be available to receive a delivery, so we’re more than happy to deliver to reception/post room/security areas and accept signatures from authorised representatives; however, this is only available with our  Premium Delivery option.

PO Box and Freepost Addresses

Unfortunately we can’t accept orders to addresses containing a PO Box number or FREEPOST addresses.

Correct Address/Postcodes

We always use the exact address details you enter, so make sure to check you’ve given us the correct information before you place your order. If you’re unsure, try the Post Office address finder as we can’t accept liability for late or failed deliveries due to an incorrect address.

Weight Per Parcel

Single items are delivered at a standard cost of £2.50, but orders over £35 are post free. 

International Deliveries

 We will inform customers requiring delivery to non-UK countries of the cost of postage before finalising a sale.